Travel Advisor, Full Time & Part Time
As a Retail Travel Advisor you will help to create unforgettable holiday experiences for all of our customers with your personality, professionalism and personalised service. You will understand our customers and adapt your style using information provided to help you find ways to improve customer satisfaction and loyalty. Your knowledge will help us collaborate, answering questions for our international colleagues and customers. There will be modern technology to work with so you can discuss, recommend and sell suitable products and services, and promote and assist our customers to self-serve online.
You will inspire and respect your colleagues whilst sharing a great amount of fun. If things do not go quite right, you will be pro-active and confident to investigate and resolve every question or complaint straight away. You will enjoy change and challenges; taking opportunities to assist with incidents and emergencies, but regardless you will always ‘go the extra smile’. Your desire to achieve will lead you to exceed all company, sales and service targets.
In addition to Thomson and First Choice, your scope will include our range of Cruise, UK and other exciting holiday products and with these comes a varied administration role. Finally, you will be comfortable to handle multiple currencies and comply with the procedures, upkeep and responsibilities of operating your local shop.
Help make our customers smile and in return you will be rewarded with some excellent incentives across a variety of sales and service performance targets. Additional benefits include holiday, flight and foreign exchange discounts, a childcare voucher scheme and free annual travel insurance.